Shipping + Returns
PROCESSING TIMES ARE UNIQUE TO EACH PRODUCT, PLEASE CHECK THE PRODUCT DESCRIPTION OF YOUR PRODUCT TO CONFIRM WAIT TIME.
USPS STANDARD. Delivers in 2-5 business days anywhere in the U.S. after processing, please check the product description for it's unique processing time.
USPS PRIORITY. Delivers in 2 business days anywhere in the U.S. after processing, please check the product description for it's unique processing time.
USPS EXPRESS. Delivers in 1 business day anywhere in the U.S. after processing, please check the product description for it's unique processing time.
If your package has not arrived within 5-10 days from the confirmed date of shipment, please email us at shipping@CitizenLMS.com a customer representative will be happy to help you locate your order to ensure it is in route to you!
ITEMS ARE NOT ELIGIBLE FOR REFUND STORE CREDIT WILL BE ISSUED FOR ALL RETURNS. CITIZEN LMS does not offer a refund policy. Exchanges are absolutely understandable if item arrives damaged or a size needs to be changed.
CITIZEN LMS believes that customer service should be honest and effortless. To begin the exchange process, please email us at customer@shopCITIZEN LMS.com with your order and style number. From here we will advise you of what your exchange options and instructions.
Style must remain unsoiled, unworn, unwashed and with tags still intact, including packaging. For all exchanges within USA, items must be returned within 7 business days from the date of purchase. All international exchange requests must be submitted within 21 days from the original shipping date.
When the return for exchange/store credit is approved you will receive a new invoice with order details or a store credit code that does not expire. In the unlikely instance that your piece is faulty, you have 30 days, from the date of purchase, to return your goods. Upon the return we will assess the fault.
CITIZEN LMS reserve the right to refuse, repair or replace your style. If your original item is no longer in stock, you will be issued store credit. CITIZEN LMS garments are made from delicate materials and will normally experience "wear and tear" over time. CITIZEN LMS holds a no warranty policy. Due to different qualities in computer screens, some garments may appear slightly different shade than they actually are. In accordance with health regulations any item returned that has been worn, marked, soiled, washed or damaged will not be accepted.
All items to be exchanged must be returned in original condition, un-laundered, unworn, unused and with swing tags secure on the garment. CITIZEN LMS does not cover any return shipping costs. The return cost shall be incurred at your own expense.
CITIZEN LMS does NOT cover any duties/taxes/customs fees that may incur with international shipments.
CITIZEN LMS Inc
Attn: Returns Department: Address for Returns